Return & Cancellation Policy
Return & Refund Policy
Prasang.in online shop makes sales based our excellent designs and proven reliability. We have a QA team to test that your ordered products are made correctly before they are packed and sent to you, so our product quality is guaranteed. However, you do need to carefully confirm your size before buying.
We do not accept returns or refund requests for stitched garments. If you have ordered stitching of your dress, blouse, saree or any outfit, no returns accepted.
If you are not satisfied with the items (only un-stitched, sem-istiched or ready sizes) you received, it is easy for you to exchange or refund. Submit a ticket to contact us and we will do the best we can.
Easy Exchanges: Love it but need a different size, color, or pattern? We're happy to exchange as long as that item's still in stock and you pay for return shipping.
Refund: Return the item for a refund, you need to pay the return shipping fee and send the original package back us.
Once outfits are received back at return address, we will issue refund through the mode of payment that you used while placing the order.
e.g. if you paid using your credit card, refund will be made to same credit card and if you made payment using net banking, refund will be made to same bank account.
Refund could take up to 10 working days to reflect in your account/credit/debit cards.
Eligibility Window: To qualify for a return you must inform us within 7 days afer you receive your order
Once you inform us, you have 7 days to ship it back, any shipments sent after these 7 days will not be eligible for refund.
Packaging Requirements: Items received should be unused, undamaged and in original package.
How to Make Your Return or Exchange:
Step 1: If you're not satisfied with the products received, please contact our customer service first within 7 days after you have received the order.
Step 2: If you want to exchange, it's easy! Just inform us of the item SKU and size which you want to exchange for. If you return for Refund, Our Account Department will arrange the refund for you after receiving the returned items.
Step 3: Pack it up. Place your item(s) (in unworn condition) and invoice in a securely sealed shipping package.
Step 4: Send it off. Affix shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.
Please allow 10 to 15 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at our Fulfillment Center. We'll email you once we process your return or exchange.
Please be aware that we cannot take responsibility for any lost or damaged package and any lost or damaged goods will not be eligible for the refund.
If you still have any questions regarding return policy, please feel free to contact us.
Please use following address when you are returning your outfits.
L -17, Hira Panna Complex
Adj. Maheshwari Bhawan
City Light Road, Surat - 395007
Phone: +91 (261) 403 9842
- You can cancel an order completely or partially within 48 hours of order placed.
- 15% administration fee will be deducted for any orders cancelled after 48 hours of order placed.
- For outfits already stitched in your order will not be eligble for cancellation.
- Any custom made / haute couture outfits cancelled after receiving samples 10% of total order value will be deducted and rest will be refunded.
Amend Your Orders
Any amendments can be suggested within 24 hours from the receipt of the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes.
For any questions and assistance please click here to contact us.